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Frequently asked question

Welcome to our Frequently Asked Questions page. We’ve compiled a list of the most common questions about our products/services, policies, and operations to provide you with quick and easy answers. We hope this resource helps you find the information you need. If you can’t find your answer here, please don’t hesitate to contact our support team for further assistance.

RESERVATION

Which are check-in and check-out time limits?

Our standard check-in time is from 3:00 PM onwards, and check-out is by 11:00 AM. We kindly ask that you respect these times to allow our team to prepare the rooms for our next guests. If you require an early check-in or late check-out, please contact our reception team in advance to check for availability.

What happens on late arrivalat the hotel?

Our front desk is open 24 hours a day, so you can check in at any time after 3:00 PM on your arrival date. If you anticipate arriving after [e.g., 9:00 PM], it is helpful to inform us in advance so we can ensure a smooth check-in process for you.

Is breakfast included? Which kind of breakfast will be served?

We offer various breakfast options to suit your needs. You can enjoy our full breakfast for 20€, or choose a lighter breakfast for 12€.

Is the hotel equipped with facilities for disabled guests?

Yes, we are committed to providing an accessible and comfortable experience for all our guests. We have specially designed rooms with features such as [mention specific features, e.g., wider doorways, roll-in showers, grab bars]. Please inform us of your needs at the time of booking so we can ensure you are assigned a suitable room.

Are pets allowed? Does pet allowance require an extra cost?

Yes, we are a pet-friendly hotel! We welcome well-behaved pets for an additional fee of 25€ per night. Please inform us in advance if you plan to bring a pet.

Is Wi-Fi Internet access available? Is it free?

Yes, complimentary high-speed Wi-Fi is available throughout the entire hotel, including all guest rooms and public areas. You will receive the network details upon check-in.

May I pay with a credit card?

Yes, we accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also pay with cash upon arrival.

ROOMS

Is breakfast included? Which kind of breakfast will be served?

Breakfast is not included in the standard room rate. However, you can add our delicious buffet breakfast for an additional cost of €25 per person. Breakfast is served daily from 7:00 AM to 10:30 AM.

Is the hotel equipped with facilities for disabled guests?

Yes, we are committed to providing an accessible and comfortable experience for all our guests. We have specially designed rooms and facilities that are accessible to guests with reduced mobility. We recommend contacting us directly before booking to discuss your specific needs, so we can ensure you are assigned the most suitable room and have a seamless stay.

AMENITIES & SERVICES

Is a children-area available? Do you provide a baby-sitting service?

Yes, we have a dedicated children’s area, “Kids’ Club” and “Play Zone”, designed to keep our younger guests entertained. Additionally, we can arrange a professional babysitting service through a trusted third-party provider. Please contact our concierge or front desk at least 24 hours in advance to make arrangements.

Are there any benefits for children?

Children “under 6 years old” stay for free when using existing bedding. We also offer special children’s menus at our restaurant, a welcome gift for kids upon arrival, discounted tickets for local attractions.

Is there any extra-cost?

The cost of your room and any optional extras will be clearly outlined during the booking process. Please note that additional charges may apply for services such as [e.g., pet stays, extra beds, or late check-out]. These costs will be communicated to you at the time of your request or booking.

Which languages does the hotel staff speak?

Our multilingual staff is dedicated to ensuring a comfortable stay for all our international guests. The main languages spoken by our team are Turkish, English, French, Spanish, German, and Italian.

Is a restaurant available at the hotel or does the hotel have an agreement with a local restaurant?

Yes, our hotel features an on-site restaurant, “The Grand Dining Room”, which serves delicious local cuisine for lunch and dinner.

Is a laundry service available?

Yes, we offer a professional laundry and dry-cleaning service for our guests. You will find a laundry bag and a price list in your room. Simply fill out the form and leave your items with the front desk for same-day or next-day service.

LUGGAGE

Is a luggage deposit available at the hotel?

Yes, we offer a complimentary luggage storage service for our guests. You can securely store your bags with us both before your check-in and after your check-out, allowing you to explore the city without your luggage.

ACCESS

Is parking available at the hotel? Is it free? Should it be reserved in advance?

Yes, secure on-site parking is available for a daily fee of €15. While reservations are not required, we recommend arriving early as spaces can be limited.

Is a shuttle bus service available for major spots? (railway station, airport, city center)

We do not have a shuttle service. However, our concierge can assist you with booking a taxi or providing directions for public transportation to major attractions and transport hubs.

DISABLED GUESTS

Yes, we are fully committed to welcoming guests with disabilities and providing them with a comfortable stay. Our hotel is equipped with accessible features, including specially designed rooms and public areas. Please contact us directly to discuss your specific needs before booking to ensure we can meet them.

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